ting.snapshot ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit tingsnapshot.com or make a purchase.
1. Information We Collect
Information You Provide
When you create an account or make a purchase, we may collect:
- Name and email address
- Account login credentials (managed via secure OAuth)
- Order history and transaction details
Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on the site
- Referring website or search terms
Payment Information
We do not store your credit card or payment details. All payment processing is handled securely by Stripe, a PCI-compliant payment processor. We only receive confirmation of successful transactions and basic billing information (such as billing name and country) from Stripe.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including delivering digital products via email
- Send purchase confirmation emails and download links
- Respond to your inquiries and provide customer support
- Improve our website, products, and user experience
- Prevent fraud and ensure the security of our platform
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Third-Party Services
We use the following third-party services to operate our website:
| Service | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Name, email, payment details |
| Resend | Email delivery | Email address, order details |
| Manus OAuth | Account authentication | Login credentials |
Each third-party service has its own privacy policy governing how they handle your data. We encourage you to review their policies.
4. Cookies
We use essential cookies to maintain your login session and shopping cart. These cookies are necessary for the website to function properly. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie settings through your browser preferences.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for accounting and tax purposes as required by law.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted using SSL/TLS. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Portability: Request your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
8. Canadian Privacy Law (PIPEDA)
As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have the right to access, correct, and request deletion of your personal information. We do not sell personal information to third parties. To make a privacy-related request, please contact us at the email below.
9. International Users (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on legitimate interests (providing our services) and your consent (where applicable). You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
10. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: [email protected]
Website: tingsnapshot.com